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Old Jun 2 2011, 10:15 AM   #1
Priscilla
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Default Angry!

Last evening we had a phone call from a customer service representative of our credit card company. It seems someone had made several purchases in Canada using our credit card! Obviously a fraud. I was upset because I said to Jeff "how did they get a copy of our card?!" Apparently that is easy. We are not liable for the charges and the company is sending us new cards w/new numbers. The slightly annoying part was that the first person we spoke to barely spoke english and I almost hung up the phone on him, thinking it was a prank call. However, all is settled. But, I'm not a happy person. Theft makes me angry!
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Old Jun 2 2011, 01:15 PM   #2
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I can sympathise, I had to deal with a similar situation though in my case, thankfully it was because I was buying something out of hte ordinary, that cause a flag to be raised, the hassle I had to get them to release the funds for my purchase...
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Old Jun 2 2011, 02:41 PM   #3
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Old Jun 2 2011, 02:42 PM   #4
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yeah
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Old Jun 2 2011, 04:59 PM   #5
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Default Re: Angry!

Priscilla we had the same thing happen to us. Discover called us to ask if we had spent $5,000 U.S. in medical equipment. We of course said no and had to go through the whole thing of getting new cards etc. Glad it worked for you!!
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Old Jun 2 2011, 09:00 PM   #6
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I'd be angry too. The only saving grace is that you aren't liable for the charges..
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Old Jun 2 2011, 10:57 PM   #7
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Default Re: Angry!

Sorry to hear about your dealings with the Credit Card company Cilla...we been through it before...quite a few years ago now, but just as disturbing.

I don't understand the Credit Card company's hiring people for a customer service job when they don't speak the english language well enough to be understood...all it does if foster bad feeling for everyone concerned.
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Last edited by Lady Maelin; Jun 3 2011 at 11:32 PM. Reason: spelling
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Old Jun 3 2011, 03:34 AM   #8
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Well when I got bought my new player, and other needed things, well that another story. I've had that happen, in a differnt way that make me irked. I feel for your folks, I shall have to tell you more later.
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Old Jun 3 2011, 04:26 AM   #9
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Lady M: they don't hire people who don't speak English. To save office running costs, they outsource to a foreign company (whose managers DO speak English).

Who that company hires to man the phones is another matter.

Our local hospital has outsourced all its letter writing to a company in India! Not sure what that does to patient confidentiality.
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Old Jun 3 2011, 05:38 AM   #10
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Ouch! Glad you got off with a scare...
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Old Jun 3 2011, 09:53 AM   #11
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Default Re: Angry!

That's indeed not nice but you obviously are with a good credit card company. I would have a relieved feeling in the end, after being initially angry.
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Old Jun 3 2011, 10:03 AM   #12
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Default Re: Angry!

Yes, of course. It's one of the biggest in the US. It may sound very naive, but I still get really mad when I hear about any crime being committed, no matter how small, or who it's done to. I guess it's my old church upbringing coming out - Thou Shalt Not Steal.
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Old Jun 3 2011, 11:37 PM   #13
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Default Re: Angry!

Peter...Martin just informed me as I was reading your post...that yes indeed company's here
hire foreign companies to do a lot of their work for them...like handling irrate costomers, what
the heck do they care if the irrate costomer understands them or not...!
Lord here we go again with the old phrase *Learn something new and disturbing every day.
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Old Jun 5 2011, 09:26 PM   #14
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My grandmother had purse stoollen from a hospital employee. Everything. All her locks house and car had to be changed. Checks and credit cards canciled. It took FOREVER to get it straigtened out. The hospital paid all fees. The girl got caught because she used a check at a jewlery store. The store called the cops who asked the store to call the girl back to the store and the girl went back and was arrested.

She had been stilling checks for a long time. She would take checks from the middle of a check book so they would not be missed. She got pregnat before she went to court and got a VERY light sentence. She has been arrested several times since there for the same thing.
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Old Jun 6 2011, 04:42 PM   #15
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Default Re: Angry!

I'm glad you didn't lose anything, Priscilla

Something similar happened to me last year, but the really really annoying thing was the bank notified me two shopping days before Christmas, then promptly cancelled the card . Since the only card I use online was that one, I was left with several Christmas gifts un-purchased and didn't get the new card until well into the New Year

I do understand where the bank was coming from, but the timing was very, very frustrating
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Old Jun 10 2011, 11:49 PM   #16
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Default Re: Angry!

Quote:
Originally Posted by Lady Maelin View Post
Peter...Martin just informed me as I was reading your post...that yes indeed company's here
hire foreign companies to do a lot of their work for them...like handling irrate costomers, what the heck do they care if the irrate costomer understands them or not...!
Lord here we go again with the old phrase *Learn something new and disturbing every day.
I hear you!
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Old Jun 11 2011, 12:10 AM   #17
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Quote:
Originally Posted by mawra View Post
My grandmother had purse stoollen from a hospital employee. Everything. All her locks house and car had to be changed. Checks and credit cards canciled. It took FOREVER to get it straigtened out. The hospital paid all fees. The girl got caught because she used a check at a jewlery store. The store called the cops who asked the store to call the girl back to the store and the girl went back and was arrested.

She had been stilling checks for a long time. She would take checks from the middle of a check book so they would not be missed. She got pregnat before she went to court and got a VERY light sentence. She has been arrested several times since there for the same thing.
A teacher who has add me duirng and after high school has that happen.
Night all.
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